th1971 Privacy Policy — How We Protect Your Data
At th1971, the privacy and security of every Bangladesh player's personal data is a fundamental commitment — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and what rights you hold over your own information.
Our Core Privacy Commitments
A plain-English summary of how th1971 handles your personal data. Full legal detail follows in the sections below.
SSL-Encrypted Data Transmission
Every piece of data exchanged between your device and th1971 travels over a TLS/SSL-encrypted connection. We use industry-standard 256-bit encryption so your personal details and payment information are never transmitted in plain text.
We Never Sell Your Data
th1971 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used solely to operate your account, process transactions, and improve your experience on the platform.
KYC Data Handled Securely
Identity documents submitted for KYC verification (National ID, passport, address proof) are stored in an access-controlled environment. Only authorised compliance staff may review KYC documents, and access is logged and audited.
Transparent Cookie Usage
th1971 uses cookies strictly for session management, fraud prevention, and platform performance analytics. We do not deploy third-party advertising cookies or cross-site tracking pixels. You can manage your cookie preferences at any time.
Your Rights Are Respected
Registered players have the right to access their data, correct inaccuracies, request deletion (subject to legal retention obligations), and object to certain uses. Submit a data request at any time via our 24/7 Live Chat or by email.
Clear Retention Timelines
th1971 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Financial records are retained for a minimum of five years in line with anti-money laundering obligations.
This Policy is written in English and is governed by applicable data protection principles. Where any translated version of this Policy conflicts with the English version, the English version shall prevail. This Policy should be read alongside the th1971 Terms & Conditions and Responsible Gaming Policy.
Data Controller & Scope
Who Is the Data Controller?
th1971 operates as the data controller for all personal data collected from players using the platform. As data controller, th1971 determines the purposes and means by which personal data is processed. Where third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) independently collect player data within their game environments, those providers act as separate data controllers subject to their own privacy policies.
Scope of This Policy
This Policy applies to:
- All personal data collected during account registration on th1971.
- Personal data collected during the KYC (Know Your Customer) verification process.
- Transaction data generated through deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank.
- Behavioural data collected through your use of the platform, including game play history, session data, and device information.
- Communications data exchanged between you and th1971 support via Live Chat, email, or WhatsApp.
This Policy does not apply to external websites or platforms that may be linked from within game interfaces. th1971 is not responsible for the privacy practices of third-party providers or websites outside the th1971 domain.
Players Under 18
th1971 does not knowingly collect or process personal data from individuals under the age of 18. If we become aware that personal data has been submitted by a person under 18, that data will be deleted without delay and the associated account will be closed immediately. If you believe a minor has registered on th1971, please notify our support team without delay.
Information We Collect
th1971 collects personal data through several channels: data you provide directly, data generated automatically through your use of the platform, and data received from payment service providers and identity verification services. The following table summarises the main categories of data we collect:
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration form; KYC documents |
| Contact Data | Email address, mobile phone number, residential address | Registration form; account settings |
| KYC Documents | National ID (NID) scan, passport copy, address proof documents | Verification upload portal |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, transaction IDs, deposit and withdrawal history | Payment processing; transaction logs |
| Device & Technical Data | IP address, browser type, device type, operating system, screen resolution | Automatic — server logs and analytics |
| Usage Data | Pages visited, games played, session duration, bet history, win/loss records | Automatic — platform activity tracking |
| Communications Data | Live Chat transcripts, email correspondence, support ticket content | Support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limits set, session time limits, cooling-off periods | Responsible gaming tools; support requests |
Data You Provide Voluntarily
When you contact th1971 support, participate in promotions, or complete surveys, you may voluntarily provide additional information beyond the standard registration fields. This information is used only for the specific purpose for which it was submitted and is not added to your standard account profile without your consent.
Data We Do Not Collect
th1971 does not collect biometric data (fingerprints, facial recognition scans) as part of its standard KYC process. We do not collect data on religious beliefs, political opinions, or health status unless you voluntarily disclose such information in a support interaction. Any sensitive personal data disclosed incidentally in a support context is treated with heightened care and is not stored beyond the resolution of the relevant support case.
How We Use Your Data
th1971 processes personal data for the following specific purposes, each grounded in a legitimate legal basis:
Account Management & Service Delivery
We use your identity, contact, and financial data to create and maintain your player account, process deposits and withdrawals, verify your identity, and deliver the full range of th1971 gambling services — including cricket betting, slots, live casino, card games, and crash games. Without this data, we cannot operate your account.
Identity Verification & Fraud Prevention
KYC documents and financial data are used to verify your identity, confirm your age (18+), prevent duplicate account creation, detect fraudulent transactions, and comply with anti-money laundering (AML) obligations. This processing is required by law and cannot be opted out of for active accounts.
Customer Support
Communications data, account history, and transaction records are accessed by th1971 support staff when you raise a query, dispute, or complaint. This enables our team to investigate and resolve issues accurately. Support interactions are logged and may be reviewed for quality assurance purposes.
Promotions & Personalisation
With your consent, th1971 may use your gameplay history and account information to offer personalised promotions, bonus offers, and seasonal rewards relevant to your activity — for example, cricket betting offers during the BPL season or IPL, or special Eid and Pohela Boishakh promotions. You may withdraw consent for promotional communications at any time by updating your account notification preferences.
Platform Security & Integrity
Device data, IP addresses, and usage patterns are analysed to detect suspicious activity, prevent unauthorised access, identify collusion or bot usage, and protect the integrity of game outcomes. This processing is a legitimate interest of th1971 and of the wider player community.
Responsible Gaming Monitoring
th1971 is committed to safer gambling. We use gameplay data, session durations, and deposit patterns to identify indicators of problem gambling behaviour and proactively reach out with responsible gaming information where appropriate. Self-exclusion requests and limit-setting data are processed to fulfil legal and ethical obligations under responsible gaming standards.
Legal Compliance
th1971 processes and retains financial and identity data as required by applicable law, including anti-money laundering regulations, tax reporting obligations, and any lawful request from a regulatory authority or law enforcement body. In such cases, data may be disclosed to authorities without prior notice to the player.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and store information about your preferences and session state. th1971 uses cookies and similar technologies (local storage, session tokens) to operate the platform effectively.
Types of Cookies Used by th1971
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login state, security tokens, CSRF protection | Session / until logout |
| Functional | Remembering your language preference, game lobby view settings, responsible gaming limits display | Up to 12 months |
| Analytics | Aggregated platform usage statistics, page performance monitoring, error tracking — used to improve the platform | Up to 24 months |
| Fraud Prevention | Device fingerprinting to detect duplicate accounts, bot activity, and suspicious login patterns | Up to 12 months |
Managing Cookies
Strictly necessary cookies cannot be disabled as they are essential to the operation of th1971. You may disable functional and analytics cookies through your browser settings or device preferences. Note that disabling functional cookies may affect your experience — for example, your session preferences may not be saved between visits. Most modern browsers allow you to view, manage, and delete cookies via the browser's settings menu.
Data Sharing & Third Parties
Payment Service Providers
To process deposits and withdrawals, th1971 shares the minimum necessary financial data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank. Each provider operates under its own privacy policy and data security standards. th1971 does not store complete card numbers or full mobile banking PINs on its own servers.
Game Technology Providers
Third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive player session tokens and aggregated gameplay metadata to deliver game content and record results. These providers are contractually bound to use such data only for the purpose of delivering the game service and are prohibited from using it for independent marketing or profiling.
Identity Verification Services
For KYC verification, th1971 may use an authorised third-party identity verification service to cross-check the authenticity of submitted documents. Any provider used for this purpose is bound by strict data processing agreements and is permitted to retain verification records only for the period required by applicable law.
Legal & Regulatory Disclosures
th1971 may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory authorities where required to do so by law, court order, or regulatory instruction. Such disclosures will be made without prior notice to the player where legally required. th1971 will not voluntarily disclose player data to any government body beyond what is legally mandated.
Business Transfers
In the event that th1971 undergoes a corporate restructuring, merger, acquisition, or sale of assets, player data may be transferred to a successor entity as part of that transaction. In such an event, th1971 will provide advance notice to affected players via registered email and ensure that any successor entity is bound by privacy obligations at least as protective as those in this Policy.
Data Retention & Security
Retention Periods
th1971 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to maintain your active player account, or as required by applicable law. The following general retention guidelines apply:
- Account data (identity, contact): Retained for the lifetime of your active account, plus a minimum of 5 years following account closure, in line with AML record-keeping obligations.
- KYC documents: Retained for a minimum of 5 years from the date of verification, or longer where required by applicable law.
- Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
- Support communications: Retained for 2 years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter.
- Analytics and usage data: Retained in aggregated, anonymised form for up to 3 years.
- Responsible gaming records: Retained for the duration of any self-exclusion or restriction period, plus 5 years thereafter.
Data Security Measures
th1971 implements a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS/SSL 256-bit encryption for all data in transit between player devices and th1971 servers.
- AES-256 encryption for sensitive data at rest, including KYC documents and financial records.
- Role-based access controls ensuring that only authorised personnel may access specific categories of personal data.
- Multi-factor authentication required for all th1971 administrative system access.
- Regular internal security audits and vulnerability assessments.
- Strict third-party vendor due diligence and contractual data processing agreements.
- Incident response procedures for detecting and responding to data security events.
Data Breach Notification
In the unlikely event of a personal data breach that poses a risk to players' rights, th1971 will notify affected players without undue delay via their registered email address. The notification will describe the nature of the breach, the categories of data affected, the steps th1971 has taken in response, and any recommended actions for the affected player.
Your Privacy Rights
As a registered th1971 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via 24/7 Live Chat or by emailing support at th1971.com. We will respond to all verified data requests within 30 days.
Right of Access
You have the right to request a copy of the personal data th1971 holds about you. This includes your account information, KYC status, transaction history, gameplay records, and support communication logs. We will provide this information in a structured, commonly used format.
Right to Rectification
If any personal data held by th1971 is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details directly through your account settings. For corrections to KYC documents or identity data, contact support and provide updated documentation.
Right to Erasure
You may request that th1971 delete your personal data. However, this right is not absolute. th1971 is required by law to retain certain categories of data — particularly KYC and financial records — for a minimum of 5 years regardless of account closure. We will delete all data that is not subject to a legal retention obligation upon receipt of a verified erasure request.
Right to Restriction of Processing
You may request that th1971 restrict the processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold, or where you object to processing but have not yet received a determination on your objection. During a restriction period, th1971 will continue to store your data but will not process it beyond what is strictly necessary.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, though th1971 may override such an objection where we can demonstrate compelling legitimate grounds. To opt out of promotional communications, update your notification preferences in your account settings or contact support.
Right to Data Portability
Where processing is based on your consent or on a contractual relationship, you may request that th1971 provide your personal data in a machine-readable format (such as JSON or CSV) so that you may transfer it to another service provider.
Contact & Data Enquiries
How to Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise a data right, or want to report a concern about how th1971 handles your personal information, you may contact us through the following channels:
- 24/7 Live Chat: Available directly on the th1971 platform — the fastest route for urgent queries.
- Email: support at th1971.com — for written data requests, please include your registered username and a clear description of your request.
- WhatsApp: +880 1700 000000 — for general support queries (not recommended for formal data requests).
Response Timeframes
th1971 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days of receiving a verified request. Where a request is complex or involves a large volume of data, we will notify you of an extension (up to a further 30 days) and explain the reason for the delay.
Updates to This Policy
th1971 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. The date of the most recent revision will always be displayed at the top of this page. Where a material change is made — for example, a change that affects how we share your data or your rights — we will notify registered players via their registered email address with reasonable advance notice. Continued use of th1971 after the effective date of any revision constitutes your acceptance of the updated Policy.
Questions About th1971 Privacy?
Our 24/7 support team is ready to help with any data enquiry. You can also explore our FAQ, review our Terms & Conditions, or head to the th1971 Casino lobby.
18+ only. Please play responsibly. Bangladesh players only.